Privacy Policy

1. Information We Collect

We collect the following information when you use our service:

• Account information: Email address and name when you create an account
• Property information: The property address you search for (used to generate your evidence packet)
• Payment information: Processed securely by Stripe — we never see or store your full card number
• Usage data: Pages visited, features used, and device information to improve our service

2. How We Use Your Information

• Generate your property tax protest evidence packet
• Process payments and provide receipts
• Send transactional emails (account verification, purchase confirmation, download links)
• Improve our service and fix bugs
• Respond to your support requests

We do not sell your personal information. We do not send marketing emails unless you explicitly opt in.

3. Third-Party Services

We use the following third-party services to operate:

• Stripe — Payment processing. Stripe's privacy policy applies to payment data.
• Resend — Transactional email delivery (verification codes, purchase confirmations).
• Cloudflare — Website security, DNS, and performance. Cloudflare may collect limited technical data.

We share only the minimum data necessary for each service to function (e.g., email address for Resend, payment details for Stripe).

4. Cookies & Analytics

We use essential cookies to maintain your login session. We may use basic analytics to understand how visitors use our site (pages visited, time on site). We do not use third-party advertising cookies or trackers.

5. Data Retention

• Account data: Retained as long as your account is active
• Evidence packets: Stored for the current protest season (typically through October of the tax year)
• Payment records: Retained as required by law and for accounting purposes
• Usage data: Aggregated and anonymized after 12 months

6. Data Security

We use industry-standard security measures to protect your data, including HTTPS encryption, secure password hashing, and access controls. However, no method of electronic transmission or storage is 100% secure.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of non-essential communications

To exercise these rights, email support@taxprotesttx.com.

8. Children's Privacy

Our service is not directed at individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes will be communicated via email to registered users.

10. Contact

Questions about your privacy? Email us at support@taxprotesttx.com.